CUSTOMER SERVICE
CONTACT US
Any questions?
Answers in our FAQ .
We've covered everything you need to know.
Write to us at contact@eternalparis.fr or via the contact form:
FAQ
01
Are the items authentic?
Yes, absolutely. Each piece is meticulously checked to ensure its authenticity. We work with experts and use professional tools to authenticate bags and accessories before they go on sale.
03
Are returns possible?
Due to the unique and pre-owned nature of our items, returns are only accepted in the event of an error on our part (wrong item received, defect not mentioned, etc.). Please do not hesitate to contact us before your purchase if you have any questions.
05
How to contact you?
You can contact us at contact@eternalparis.fr or via our contact form. We will respond within 24 hours.
07
Are prices negotiable?
The prices listed are fixed and non-negotiable. Each piece is carefully evaluated based on its condition, rarity, and market value. We are committed to offering fair and transparent pricing.
02
Where do you deliver?
We ship to France and internationally. Delivery costs and times vary depending on the destination. All orders are shipped with tracking and insurance.
04
Is it possible to pay in installments?
Yes, we offer installment payment options through our secure platform. Terms and conditions are displayed at checkout.
06
Do you offer an on-demand sourcing service?
Yes! If you're looking for a specific part, we offer a personalized sourcing service. Contact us with the details (model, color, budget, etc.) and we'll do our best to find it for you.
08
How can I be informed about new developments?
To get a sneak peek at our new pieces, follow us on Instagram and TikTok: @_eternalparis_ . We regularly share new arrivals, favorites, as well as fashion tips and close-ups of our exclusive pieces.